Privacy Policy
Last updated: 3 October 2026
Who we are
ZIPIB (“ZIPIB”, “we”, “us”, “our”) is an Indian clothing brand selling premium T-shirts through this website. This policy explains what personal information we collect when you browse, order, or create a custom T-shirt with us, why we collect it, and the choices you have. By using this website, you agree to this policy.
Information we collect
Order & delivery details: name, phone number (including WhatsApp number), email address, and delivery address with PIN code — needed to confirm, deliver and support your order.
Custom T-shirt designs: the style, fabric, colour and size you select, and any image or design file (PNG, JPG or JPEG) you upload for printing. We use the file only to produce your order.
Payment information: amount paid, payment method (UPI, card, net banking or Cash on Delivery) and transaction reference. Your full card or bank details are processed by our payment partner (for example Razorpay) and are never stored on our website.
Browsing information: device, browser, pages viewed and approximate location, collected through cookies and analytics tools so we can keep the store fast and understand which designs customers like.
Support conversations: messages you send us on WhatsApp, email, Instagram or the contact form, so we can answer and keep a record of the support given.
Why we use it
To process, print, pack and deliver your order, and to send order, shipping and delivery updates.
To verify payment, prevent fraud, and issue refunds or exchanges.
To answer support questions about sizing, printing, returns and bulk orders.
To improve our products, fits, fabrics and website experience.
To send offers and new-drop updates only where you have opted in — you can opt out any time (see Marketing below).
Who we share it with
We do not sell your personal information. We share only what is needed to run your order:
Delivery partners: courier and logistics partners — your name, phone and address for delivery and tracking.
Payment partners: payment gateways (for example Razorpay) and banks — to take payment and process refunds.
Production: printing and fulfilment help — only the design file and size needed to make your product.
Technology providers: website hosting, analytics and security providers — to keep the store online and safe.
Legal: government or legal authorities only when the law requires it.
Your custom design files
When you upload a design for a custom T-shirt, you confirm that you own the design or have permission to print it. We store the file while your order is produced and for a short period afterwards for reprint and support, and we do not use your design on any other product or sell it to anyone. You can ask us to delete your uploaded file at any time (see Your rights). We may refuse or cancel a print that uses someone else’s copyrighted artwork, brand logo or offensive content, and we will refund any amount paid for such an order.
Cookies
We use essential cookies to make the cart, checkout and login work, and analytics/marketing cookies (such as Google Analytics or Meta Pixel, if enabled) to understand traffic and show relevant ads. You can block cookies in your browser settings; the store will still work, but cart and checkout may not remember your details between visits.
Marketing messages
If you subscribe to our newsletter, WhatsApp updates or SMS offers, we may send you new drops, offers and order-related updates. Every marketing email has an unsubscribe link, and you can reply STOP or message us on WhatsApp at 9717375213 to opt out. Opting out of marketing does not stop order and delivery updates for an order you have placed.
How long we keep it
Order and invoice records are kept for as long as Indian tax and accounting law requires. Support messages and custom design files are kept only as long as needed for production, reprint and support, after which they are deleted or anonymised. You may request earlier deletion where the law allows (see Your rights).
Your rights
Under India’s Digital Personal Data Protection Act, 2023, you can:
Ask what personal information we hold about you.
Ask us to correct information that is wrong or incomplete.
Ask us to delete your information or uploaded design files, subject to records we must keep by law (for example tax invoices).
Withdraw consent for marketing at any time.
Raise a grievance with our Grievance Officer (below) — and, if unresolved, with the Data Protection Board of India.
To use any of these rights, write to help@zipib.com from your registered email or phone number. We may ask you to verify your identity so we do not share your data with the wrong person.
Keeping your data safe
Our website uses HTTPS encryption, access to order data is limited to the ZIPIB team members who need it, and payment is processed through PCI-DSS compliant payment partners. No online system is perfectly secure, but we take reasonable technical and organisational measures to protect your information and will inform you and the authorities of a serious data breach where the law requires it.
Children
Our store is intended for buyers aged 18 and above. If you are under 18, please order with a parent or guardian. If you believe a child has shared personal information with us without consent, contact us and we will delete it.
Changes to this policy
If we change how we handle your information, we will update this page and change the “Last updated” date above. Significant changes will also be announced on the website or by email/WhatsApp to registered customers.
Contact & Grievance Officer
Grievance Officer: [Full name of Grievance Officer], ZIPIB, [Full business address, City, State, PIN]. Email: help@zipib.com. Phone / WhatsApp: 9717375213. We acknowledge grievances within 48 hours and aim to resolve them within 30 days, as required under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000.