Last updated: 3 October 2026
We want you to wear your vibe with confidence. If something is not right, tell us within 7 days of delivery and we will fix it.
The 7-day window
You have 7 days from the date of delivery to request a size exchange, or a return for a defective/wrong item. Requests after 7 days cannot be accepted, except where consumer law gives you a longer right for a defective product.
What we accept
| Reason | What we do |
| Wrong size (ready-made) | Free first size exchange* |
| Received wrong item/colour | Exchange or full refund |
| Manufacturing defect | Exchange or full refund |
| Print error by ZIPIB | Free reprint or full refund |
| Damaged in transit | Exchange or full refund |
*Edit this line if you charge for exchange pickup — state the exact fee here before publishing. Keep one clear rule; do not promise free exchange on the product page and charge it here.
Item must be unworn (beyond a short trial), unwashed, and free from perfume, sweat or stains, with tags and packaging kept where possible.
For a defect, wrong item or print error, a clear photo on WhatsApp speeds everything up — we usually approve without waiting for pickup.
For hygiene and print-on-demand reasons, final-sale items marked “Final Sale” and any worn/washed item cannot be returned for size or preference.
Custom T-shirts — special rule
A custom T-shirt is printed only for you, so it cannot be returned or exchanged for size, colour or design preference. We will reprint or refund a custom order only if: (a) we printed the wrong design, size, colour or placement, (b) there is a manufacturing or print defect, or (c) the wrong item was delivered. That is why the on-screen preview and the Size Guide matter — please check both before submitting your design.
How to start a return or exchange (5 steps)
1. Message us on WhatsApp at 9717375213 or email help@zipib.com with your order ID, registered phone number, and the reason (with a photo for defect/wrong item).
2. We confirm approval and the pickup or drop instructions within 1 business day.
3. Keep the item packed and ready. Our courier partner will pick it up, or we will share a drop address.
4. On receipt, we do a quick quality check (normally 1–2 business days).
5. Exchange ships, or your refund is processed (see Refunds). We confirm both on WhatsApp.
Refunds — how and when
Prepaid orders: to the original payment method (UPI/card/net banking) within 5–7 business days after the returned item passes quality check. Bank posting time can add 1–3 days.
COD orders: to your UPI ID or bank account within 5–7 business days after quality check — we will ask for the UPI ID on WhatsApp. We never ask for your card PIN or OTP.
What is refunded: Shipping charges are refunded only when the return is because of our error (wrong/defective/damaged item). Coupon discounts are not converted to cash; if you used a code (for example ZIPIB20), the refund is the amount you actually paid.
Partial returns: If only part of an order is returned, the refund is for the returned items only.
Cancellations
You may cancel a ready-made order free of charge before it is dispatched. A custom order can be cancelled free only before printing begins — message us immediately with your order ID. After dispatch, cancellation is treated as a return under the rules above. If ZIPIB cancels an order (stock, print feasibility or payment failure), you receive a full refund of the amount paid for that item within 5–7 business days.
Need help?
WhatsApp: 9717375213. Email: help@zipib.com. Please keep your order ID handy — it is in your confirmation email and WhatsApp message.